At
FirstLine
Transportation Security,
passenger security is our top priority. So is passenger satisfaction.
As part of the Transportation Security Administration’s Screening Partnership Program, FirstLine
provides security screening for passenger and baggage at Kansas City International Airport. FirstLine is committed daily to
improving the traveling experience of the American public with top-notch
customer service and smiling faces. When you want the personal service
of a private company, with security procedures that live up to the
government’s highest standards, you want FirstLine.
For
more information regarding FirstLine Customer Service and/or claims issues, call toll-free 1-866-417-7960,
or click here to download claims form.
For
more information on the Screening Partnership Program and FirstLine Transportation Security, Inc., call toll free at 1-866-417-7960, or e-mail us at spp@firstlinets.com.
In
the News: State honors older workers from KC area
FirstLine Transportation Security Officers Virender Kumar, 67, and Patricia Townsend, 72, were recently nominees in the 18th annual Missouri Older Worker Contest sponsored by several state organizations that advocate work force development for aging employees.The contest rewards employees aged 55 and older for dependability, loyalty, new-skill development and self-motivation. Congratulations to Virender and Patricia.
In
the News: FirstLine's KCI operations are picked for airport employee screening test
Kansas City International Airport is one of seven the Transportation Security Administration selected for airport employee screening pilot programs required by the Omnibus Appropriations Act, which Congress passed in January. KCI will take part in a pilot program for enhanced security screening. In a release Monday, the TSA said the program will include random screening, behavior detection programs, employee security awareness training and deployment of portable screening equipment. Click Here>> In
the News: Air travelers IDs now get another going-over
If you think wrenching off your shoes, dumping your pockets and having your backpack searched at the airport is cumbersome enough, there is a new security hurdle to clear. As you enter the security gauntlet at the mouth of the airport gate, a screener will be waiting with a handheld black light and a magnifying glass to determine whether your ID is fake. It's the latest measure that the TSA has installed in the security-conscious, post-9/11 world in which we live. Click Here>>
In
the News: FirstLine’s superior screening operation recognized in passenger satisfaction report.
Kansas City International Airport (MCI) has been ranked highest by J.D. Power and Associates among medium-size airports in overall passenger satisfaction. The report singled out MCI's passenger security screening as a contributing factor to its high overall customer satisfaction rating. Click Here>>
In
the News: Seeing KC airport makes a believer out of U.S. lawmaker.
U.S. Representative Sam Graves of Missouri and U.S. Representative John Mica of Florida, the top-ranking Republican on the House Transportation and Infrastructure Committee, offered strong praise for security at Kansas City International Airport during a tour arranged by Airport Director Mark VanLoh. Although previously critical of the airport’s layout and the resulting staffing requirements, Mica praised KCI and its screening operation, provided by FirstLine Transportation Security under contract to the TSA. Click Here >>
In
the News: The Orlando Sentinel Recognizes the Benefits of the Screening
Partnership Program
Over the past four years at Kansas
City International Airport, FirstLine Transportation Security and
the Transportation Security Administration have demonstrated daily
the success of the private/public partnership in providing effective
passenger screening. The Orlando Sentinel embraced this approach
in its own editorial encouraging the private screening approach
for Orlando International Airport. To read the full editorial, "Our
Position: Orlando Should Switch from the Federal Security Operation". Click
Here>>
In
the News: Frequent Flyer Enjoys Departure in Kansas City
Michael P Libbie with Insight Advertising and Marketing Communications recently wrote about a serendipitous departure from his normal travel pattern. The screeners that he references at Kansas City International are employed by FirstLine Transportation Security as part of the Screening Partnership Program with the TSA. To read what he had to say Click Here>>
In the News: FirstLine Screener Honors Senior Aviator with Special Care
FirstLine Transportation Security received a letter from a passenger’s daughter praising FirstLine Screener Jeff King’s customer service and compassion at Kansas City International. Jeff exhibits the core values and dedication that are hallmarks of FirstLine’s mission. To read the daughter’s letter and a supporting article about the passenger in the Kansas City Star. Click Here>>
In the News: FirstLine Gets Full Operational Capability
FirstLine Transportation Security, Inc was certified for Full Operational Capability at Kansas City (Mo.) InternationalAirport.
After a competitive bidding and selection process, FirstLine was selected as the contractor to continue providing screening services at Kansas City. The company then completed all requirements necessary to be considered as fully operationally capable to provide screening services comparable to all federal airports and other Screening Partnership Program airports. Read More>>
FirstLine
Receives Safety Act Designation -
In
an announcement that has a significant impact for airports, the
Department of Homeland Security has designated FirstLine Transportation
Security's passenger and baggage screening services as anti-terrorist
technology and further designated FirstLine as a seller of this
technology under the provisions of the Support Anti-terrorism by
Fostering Effective Technologies (SAFETY) Act of 2002. This decision
makes FirstLine the first and only private passenger and baggage
screening company to receive the designation. Read
More>>
Air Travelers Continue to
Express High Confidence and Satisfaction -
The Transportation Security Administration recently released the
results of its second annual Customer Satisfaction Survey. The
report, conducted by BearingPoint Inc. of McLean, VA generally
gave high marks to both federal and private screeners for customer
service and air travel security. Between 80 and 95 percent of the
passengers surveyed gave positive responses when surveyed in eight
aspects of the current screening process. Read
More>>
In the
News: Opt-Out Benefits
Accruing -
Of all the benefits that using private screening companies could
bring to airports that opt out of TSA’s screening program,
the most overlooked one could be shifting human resource functions
from federal security directors (FSDs) to the private firm. That’s
the view of John DeMell, president of FirstLine Transportation
Security, which provides screening at Kansas City International
(KCI). Read
More>>
